• Who is the alpaca experience suitable for ? .......... The experience is suitable for all ages. The walk is at a leisurely pace on flat ground. We have had ages 0-99 who have enjoyed themselves.

  • What age is a child ticket for on the alpaca experience ? ...........A child's ticket is for under 13s who must be accompanied by a paying adult. Under 3s go free.  Children will share their alpacas with an adult..

  • What does the alpaca experience include?.......... The experience includes meeting, walking, feeding alpacas and meeting all the other animals . There is time to feed everyone at the end and you can stay as long as you like.

  • What does the Meerkat experience include? ..........The meerkat experience includes meeting , feeding and interacting with the meerkats . It also includes meeting the other animals on the farm with the opportunity to feed them as well. It does not include walking alpacas however that can be added on for a charge.

  • What age is the meerkat experience suitable for ?.......... The meerkat experience is suitable for children of 3 years and over and adults. All participants will need a ticket. Children under 13 will need to be accompanied by a paying adult. 

  • What do I need to do and wear on the day?............Please arrive at least 10 minutes before your experience as late arrivals may not be allowed to join an experience in progress. Please be aware that the experiences are all weather - therefore its vital you wear weather appropriate clothing. Please wear good footwear as the fields can get very muddy in wet weather.

  • What if the weather is bad ?............We run the experiences in all weather so please be sure to wear appropriate clothing. On the very rare occasion we have to cancel due to the weather, we will inform you via email and offer the opportunity to rebook free of charge. Please be aware that, in these events, we cannot be held responsible for any extra costs (such as travel or accommodation).

  • Can I get a refund if I cancel ?.......... All tickets are non-refundable. We will try to rebook you on a different date to suit if you give us 72 hours notice.

   Can we bring our dog along ? ...........No we do not allow any vistors dogs onsite               although our own dogs will be around. Alpacas do not like dogs they do not know.

     Do we need to book ? ............Yes booking is essential . We do book up very quickly         so its  best to give as much notice as possible to get the date and time you                   require.

     We have a voucher , how do we book ? .......... The easiest way is to send a copy of         the voucher to us with a couple of dates that you are free to come along and we         will do our best to accommodate you .